About Ashley Grange

Four People, Two Generations, One Family ... who care.

Ashley Grange Nursing Home Ltd is a family-run business providing Nursing Care, Residential Care and Respite Opportunities to 55 adults. The family, Mr & Mrs Ashley and Mr & Mrs De La Haye, have been operating Care Homes since 1981. In 1984 Ashley Grange, Lode Hill, Downton was opened supporting adults with long-term conditions, mental health, physical disability, sensory impairment or dementia. Typically, Residents (Service Users) are elderly, however, we also welcome younger adults and those with learning disabilities.

As a second generation family-run Nursing Home, we have the experience and stability of an established Home blended with a contemporary approach to its daily operations - the best of both worlds! The provision of good quality care does not stand still!

Our Registered Manager and Registered Nurse is Matron Mrs Alexandra Dempster. Her team, which consists of qualified Registered General Nurses, Registered Mental Nurses, Carers and Assistants, deliver care according to your Care Plan. We believe that you should have input into your Care Plan and that your representatives may assist where appropriate. We will help you remain as self reliant and independent as you would like, offering assistance where appropriate and when required.

"Generations change and with them their care expectations. Care needs change and with them we must evolve. Standards are modified and we must ensure we adhere. New initiatives and policies are released and we must ensure we are aware and mindful of them. It is already part of what we do, we are accustomed to these demands and we retain the care of the resident as our core focus."

Isabel De La Haye (Managing Director)

Our Training

Delivering excellent care starts with committed, caring, trained, supervised teams. We encourage staff development and skills extension. Many of our carers have been with us for over a decade, some as long as 30 years. Such a low staff turnover adds to the feelings of security and stability that we promote at Ashley Grange. Our Matron has been with us, working in a person centred way, for 17 years. Staff are from mixed cultural, religious and social backgrounds but they all have a unified desire to deliver the best care.

On interview, staff are assessed for their core competencies. Successful applicants are ALL required to complete our Mandatory Training prior to starting full duties. This training includes manual handling, fire safety, safeguarding of vulnerable adults, health and safety, infection control, COSHH, dementia awareness & care and essential standards for quality and safety. All care, kitchen and maintenance staff are first aid trained, and the nurses are certified. We support already qualified staff to obtain related nursing and teaching qualifications.

Other training covers:

  • Higher levels of dementia awareness (Training accredited by the Alzheimer's Society)
  • Liverpool Care Pathway (Gold Standard End of Life Care)
  • Catering
  • Food Safety
  • First Aid
  • Dementia champions
  • Challenging behaviour and abuse
  • Nutrition
  • Rotawash training
  • English and person centred communication workshops
  • Palliative care 
  • Venipuncture
  • Catheter updates
  • Medication training and management
  • Leadership and management

Throughout the year various members of staff attend external training and then return to Ashley Grange and knowledge share with their peers. We take our training very seriously, and believe it is as important for the Board Members to be trained, as the Carers. The Board members have attended Dementia Environment Courses amongst other training sessions. Matron and some senior nurses have also attended external advanced dementia courses.

Additional Training

We are members of NAPPI whose aim is to focus on the assessment, prevention and management of confused, unpredictable and aggressive residents. We subscribe to courses supported by the care skills partnership and we welcome opportunities to develop our skill sets by exploring opportunities for further training which are not currently undertaken. We have a Medications Management and Auditing System with one of our senior nurses specialising in Medication Management Audits.

All staff have mandatory training and there is a rolling National Minimum Data Set, QCF skills programme using the Skills for Care recommended subjects. Most staff have historically completed NVQ's 2, 3 and often 4. Changing needs are expected and seen as part of the role. The challenge is, how to maintain the desired outcomes if the change is a health deterioration, and often how to support and encourage a change in outcomes when the changing need is because of a dependency reduction, in this case the role for staff is about building the confidence of the resident.

"Many thanks to you all for your care given to my wife and I. It was peace of mind knowing she was in good care."

March 2016

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